Ronald B. Dietz

Cashier Team Customer Service Rep @The Home Depot

Swatara, PA, US

I began my career on the front end as a cashier, operating both regular and self-checkout registers to process customer purchases quickly and accurately. I provided excellent service by assisting shoppers with product questions, returns, and store information while maintaining accuracy in cash, credit, and mobile payments. I also monitored self-checkout areas, resolved technical or payment issues, and kept the checkout space organized and safe. After demonstrating strong communication and problem-solving skills, I advanced to the customer service desk, where I managed phone calls and in-person inquiries regarding customer complaints, product issues, and questions about orders or purchases. In this role, I frequently placed customer orders, processed product returns, and worked closely with other departments to ensure customer satisfaction and efficient store operations. Eventually, I was promoted to the Pro Contractor Sales department, where I worked directly with our large contractor clients. I handled phone sales and orders, processed credit card transactions, and performed account assessments to track sales trends and identify growth opportunities. I made recommendations on which accounts should be assigned to an account manager and regularly contacted clients to inform them about current promotions, sales events, and expiring perks or discounts.

Dallastown Area High School

Diploma, College Prep

Hiram G Andrews

Associate Degree in Accounting & Business, Accounting

West York Area Junior High

none, Academic

Lincolnway Elementary

none, Academic