Razzaq Khan
Collections Manager @HDFC Bank
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WORK HISTORY
Collections Manager @HDFC Bank
Jodhpur, IN
HDFC Bank – Collection Manager (Credit Card – Flows Portfolio) March 2025 – Present | Base Location: Jodhpur (Rajasthan)Currently serving as Collection Manager in the Credit Card Flows vertical, overseeing recovery operations across a vast multi-district territory including Jodhpur, Pali, Jalore, Sirohi, Sumerpur, Jaitaran, Bilara, Sojat, Nagaur, Bikaner, Merta, Jaisalmer, Barmer, Balotra, Bhinmal, and Sanchore.Spearheading early delinquency control and flows Collection by leading a team 30+ field and tele-calling executives. Accountable for target delivery, strategic resolution planning, and seamless coordination with legal, audit, and compliance functions to ensure end-to-end performance across regions. Key Responsibilities:Managing flow buckets and controlling delinquency trends across assigned geographyDriving daily collection performance through team reviews, skip tracing & escalation managementDesigning region-specific Collection strategies in alignment with portfolio behaviorMonitoring collection agency ensuring compliance and cost-efficiencyCoordinating legal interventions for chronic or high POS accountsMIS reporting, audit readiness, and daily compliance trackingHandling customer grievances, field escalations, and restructuring requestsEnsuring process adherence to internal controls, RBI Fair Practices Code & HDFC SOPsStreamlined field force KPI mapping with audit expectations, reducing non-compliance riskImproved resolution ratios in remote belts through hyperlocal engagement and strategic outreachSkills & Core Competencies:Credit Card Collections | Field Recovery Strategy | Legal & Audit Compliance | High-Value POS Recovery | Team & Vendor Management | MIS & Process Controls | Skip Tracing | Settlement Structuring | Regional Operations LeadershipSkills: Credit Card Collections | Team Management | Legal Coordination | Audit Compliance | Collection Strategy | High-Value Recovery.
EDUCATION
Jai Narain Vyas University (JNVU), Jodhpur
Bachelor of Arts - BA
ABOUT RAZZAQ KHAN
Results-oriented Collection & Recovery Manager with over 8+ years of diverse experience…
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