Ramon Sandoval
Desktop Engineer @Pomona Valley Hospital Medical Center
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WORK HISTORY
Desktop Engineer @Pomona Valley Hospital Medical Center
Provide level 3 support, maintenance, troubleshooting, upgrades, builds and designing the company infrastructureActive Directory administration (User, groups, computer, service accounts, OU creations)Exchange 2010 (Users, DLs, Security groups, reset password, Investigate issues with user account)Hyper-V (Deployment of OS templates, updating OS templates, editing vm settings, installing vm tools)Microsoft Deployment Toolkit (MDT)- Create Windows 10 images for current Lenovo fleetImprivata Administrator – Create and manage policies for users and machinesSystem Center Configuration Manager 2012R2 (patching, packaging, deployments, reports)Lead SCCM admin, Monthly maintenance on the companies’ fleet of computersCreating collections by category, application or jobConfiguring maintenance windows based on company and application needsDeployment of software or application, packaged via SCCM Software CenterConfiguration of Microsoft products to manage security patches (exchange, sql, Hyper-V)Creating and running queries also custom reportsCitrix 6.5 and Citrix Workspace- light administration (user accounts, permissions, application publishing)Level 3 Engineer -oversee the “Footprints” tickets assigned to the Desktop Engineering Team queueCreate technical documentation for Engineering team –Installing, configuring and editing application installResponsible for Enterprise solutions that will allow the hospital to be on the cutting edge in technologySupport of all Desktop\\Laptops\\Tablets\\Surface\\Ipads\\Phones systems in the PVHMC family of clinicsWorking knowledge of batch scripting and very light PowershellProvide back end support to primary leads on key Enterprise solutionsParticipated as a member of a corporate-wide Desktop Engineering team to ensure consistency in the application of management and administrative policies and procedures relative to computersChange management processes and application updates (Sophos, SCCM, etc)
EDUCATION
Western Governors University
Bachelor of Science - BS, Cyber/Computer Forensics and Counterterrorism
ITT TECHNICAL INSTITUTE
Associate of Science, Computer Architecture\ Web
University of Phoenix
--Currently Attending --Bachelor of Science, Information System Security
SKILLS
ABOUT RAMON SANDOVAL
I’m a bilingual (English/Spanish) IT Professional and U.S. Army Veteran with 9+ years of experience in Level 3 desktop support, systems deployment, and IT infrastructure management. My background includes enterprise-level imaging, Windows deployment automation, and technical leadership in high-demand healthcare and government-adjacent environments. Specialized in: Windows 10/11 Imaging & Deployment (MDT, SCCM) Active Directory & Group Policy Administration Hyper-V Virtualization Citrix & Imprivata Environment Management Exchange 2010 | Server Maintenance Technical Documentation & SOPs Veteran Advantage: Eligible for federal hiring preference Strong grasp of chain-of-command structure and compliance Mission-driven with a strong work ethic and rapid adaptability Career Focus:I’m seeking opportunities in federal or DoD IT roles, cybersecurity, or infrastructure support—especially in agencies that value secure deployments, zero-trust principles, and process automation. Certifications & Clearance: CompTIA A+ Eligible for DoD 8570 roles Clearance eligibility (add here if applicable: Public Trust, Secret, etc.)Let’s connect if you\'re hiring for Desktop Support, Cybersecurity Ops, or Federal IT Services.
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