Razieh Ajorloo
Sr Uc Voice Network Engineer @FedEx
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WORK HISTORY
Sr Uc Voice Network Engineer @FedEx
Mississauga, ON, CA
Deployed VoIP at FedEx Express sites across Canada and administered over endpoints registered endpoints at call processing and voice mail servers including CUCM and Unity Connection.• Configured and supported Cisco IP Telephony solutions including Unified Communication Manager, Unity Voice mail, H323 and MGCP gateways, SRST, VG, analog and digital voice trunks (FXO/FXS/PRI), POTS and VoIP dial-peers.• Planned, designed and implemented E.164 dialing and global dial plan approach. • Planned, designed and implemented migration strategy from MCS 9.1.2 to UCS 11.5.• Migration of unity to unity Connection using COBRAS.• Initiated changes to the Unified Communications platform.• Planned, designed and implemented UC lab environment in order to test newer product versions and their compatibility.• Worked directly with vendor to troubleshoot PRI circuits for outages or statics.• Monitored Voice infrastructure health status using a proactive approach, Monitored RTMT messages on a regular basis for any errors and take action before affecting the servers.• Researched newer technologies and products in order to enhance communication between the team members.• Mentored help desk and field technicians on the collaboration technology.• Took ownership of trouble tickets that get escalated from help desk.• Collaborated actively with other regions US, Europe/Middle East/India, and Latin America to find solutions for global UC strategy.
EDUCATION
Islamic Azad University Central Tehran Branch
Bachelor's degree
CEGEP - John Abbott College
Network and System Administration/Administrator
SKILLS
ABOUT RAZIEH AJORLOO
Bachelor’s Degree in Computer Engineering, college degree in Network Administration with…
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