Razi Chaudhry
AVP, Enterprise Architecture - Digital & Omnichannel @Sun Life
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WORK HISTORY
AVP, Enterprise Architecture - Digital & Omnichannel @Sun Life
Waterloo, ON, CA
Reported to Chief Architect, providing strategic leadership for enterprise initiatives, encompassing digital transformation, omnichannel, cloud migration, & emerging technologies. for the e2e digital CX across B2B and B2C channels—for both members & sponsors—spanning acquisition, onboarding, enrollment, goal planning, rollover, self-service, and retirement. Focused on driving growth, enhancing CX, enabling digital modernization, & ensuring operational excellence. & : Led enterprise architecture and multi-year digital strategies to modernize client-facing channels (portals & mobile apps): Delivered cloud migration, API-first, re-architecting legacy apps & interfaces to enhance key ORKs on digital registration (↑ ~nn%), utilization (↑ ~nn%), sales contribution (~$nnB), CSAT (↑ ~nn%), STP (↑ ~nn%), operational efficiency (↑ nn%), Delivery Cycle Times (↑ ~nn%) to drive measurable business growth through higher enrollment, asset consolidation, self-service adoption, digital sales, claims automation. Achieved significant reductions in technical debt while improving scalability & regulatory compliance: Digital Channel Modernization, Mobile-Reimagine, DE Transformation, Self-Service Portals Redesigns, CDCP, Agentic Workflow Strategy, Ops Transformation, API & Data Decoupling, others ensuring alignment with strategic goals, modern CX & smooth integration: Twice awarded Sunlife’s Passion for Innovation, for outstanding leadership in modernization: See project section: Agentic Orchestration/Workflow Strategy (Gartner), Ops Strategy (PWC), DE Transformation (McKinsey), Data Decoupling/API (Accenture), IIW Modernization (PWC)
EDUCATION
Happy Home School
1985
Karachi University
Bachelor of Commerce, Commerce & Economics
College of Commerce & Economics
1987
SKILLS
ABOUT RAZI CHAUDHRY
Razi Chaudhry is a seasoned technology leader with over architecting, designing, and delivering enterprise-scale software and digital platforms. With deep cross-industry expertise spanning, he has consistently leveraged, to drive operational excellence, profitability, and business agility.A passionate advocate for, Razi has led the design and implementation of robust platforms, —that empower organizations with customer insights, streamlined operations, and measurable business outcomes. Digital & Business Transformation | Omnichannel Customer Experience IT Strategy & Modernization Roadmaps Enterprise Architecture & Governance | Program & Project Leadership Software Product Architecture & Integration Capability Mapping | Solution Architecture | Requirements Engineering ITIL-Based Change, Release & Service Management Telecom IT Systems (CRM / BSS / OSS) Software Development Lifecycle & Agile Delivery & CRM & Telecom Billing (E2E Customer & Revenue Management) ERP, Supply Chain & Order Management Systems B2B/B2C eCommerce Platforms Enterprise Product Catalog, POS, Logistics & Fulfillment 360° Customer Experience Portals | Omnichannel Sales & Service APIs, SOA, ETL & Systems Integration BI, Analytics & KPI Dashboards | Data Warehousing Big Data, AI & Machine Learning Applications IT & Software Consulting Telecommunications Retail & Distribution Manufacturing Oil & Energy Insurance & Wealth Management
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