Raza Merchant

About Raza Merchant

Experienced General Manager within the Entertainment & Restaurant industries. A vocal and motivational Leader who engages and develops his team. Hyper focused on delivering financial and guest satisfaction results. Proven command of Business planning, sales driving, brand protection, loss prevention, compliance, and food safety. Extensive knowledge of the Back of House Operations. An experienced Corporate Ambassador and Trainer with multiple sites throughout the country under my purview.

Experience

1. General Manager at Amc Disney Springs 24

   Amc Theatres

   Aug 2022 — Present · Orlando, FL, US

   Enhanced operational performance by developing effective business development strategies,systems and procedures- Encouraged, trained and managed employees to maximize performance- Strategized long-term business needs while generating guest relations feedback for processimprovements- Coordinated monthly budgets, managed profit and loss and consistently met desired margintargets- Designed sales and service strategies to improve revenue and retention- Established clear performance goals and metrics for revenue and to maximize the guestexperience- Motivated and led team members to work together to achieve targets- Supervised over 200 employees- Saved costs by managing shrink processes and inventory levels for corrective actionplanning- Executed High Profile Screenings and Red Carpet Events.