Raza Memon
Operations Team Lead - Credit & Collection Strategist# Lean Six Sigma Green Belt certified
- Role
- Team Manager at Tata Consultancy Services
- Location
- Nashik, IN
- LinkedIn followers
- 500 followers
About Raza Memon
Results-oriented Collection Specialist with over 7 years of experience managing…
Experience
Team Manager
Sep 2017 — Present · IN
Managed a team of 20+ collection agents.Supervise a team to ensure they meet daily, weekly, and monthly recovery goals.Provide coaching and training on effective collection techniques, negotiation strategies, and customer service to enhance team performanceSet KPIs and regularly review individual and team performance, providing feedback and conducting appraisals.Foster a positive working environment and implement incentive programs to keep staff motivated and aligned with collection targets. Develop and implement strategic approaches for recovering outstanding debts, tailoring methods to different customer segments.Continuously assess and optimize the collection process to ensure operational efficiency, including call scripting, follow-up methods, and account prioritization.Work closely with law Guidlines, compliance, and finance teams to resolve issues related to escalated accounts or disputes.Manage escalated or complex cases, ensuring that all resolutions comply with applicable laws and regulations.Prepare and present detailed reports on collection activities, recovery rates, and team performance to senior managementEnsure that all interactions with debtors are handled professionally, maintaining a balance between effective debt recovery.Act as point of escalation for complex accounts or customer disputes, negotiating settlements or payment plans.Utilize and manage collection software to track account progress.Implement and oversee technology solutions to improve efficiency, reporting, and agent productivity.Regularly review and refine collection tactics and strategies based on industry developments, team feedback, and performance results.
Education
Rabindranath Tagore University
Bachelor of Commerce - BCom
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