Raza Bashir

WORK HISTORY

SKILLS

ABOUT RAZA BASHIR

An experienced, enthusiastic, versatile, customer focused leader with excellent organisational skills and passionate about achieving success. I am assertive and influential with extensive commercial and strategic experience in the areas of customer experience, people development, change management, service management, & delivery management.Key skills• Project Management• Leadership• Operational Management• Digital• Change Management• Communication across all levels• Analytical thinking• Training & Coaching• Quality Assurance• Problem solving and decision makingThe foundation of my success lies in my talent and passion for delivering excellence. As a highly motivated person I like to take on business challenges as opportunities to develop. I bring fresh thinking, new possibilities to every role I undertake ensuring I guide people to achieve and deliver to their full potential.In particular I would like to highlight the following achievements, which I feel will showcase my talents:• Worked in companies, covering an array of functions, general customer service, service management, technical support, knowledge management and communication management• Enhanced customer satisfaction, significantly improved employee development, supported business development and strengthened team building• Re-engineered operational teams to deliver consistent results against KPI’s such as – PCA, CSI, RFT, Quality and delivery of targets with in SLA• Managing relationships with businesses like Samsung, o2 Telefonica, BSKYB, BT, BTOR and moreI am a resourceful, confident individual, whom has a lot to offer. I have exceptional interpersonal skills, which means I can nurture relationships to ensure the best outcome is always achieved for the business