Rayssa Favato
Dedicated Problem Manager @Vodafone
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WORK HISTORY
Dedicated Problem Manager @Vodafone
London, GB
EDUCATION
Nuclio Digital School
Master's degree, UX/UI Design
Ibmec
Bachelor of Business Administration (BBA), Administração de Empresas
Ibmec
International Negotiation and Logistics Course, Negócios Internacionais
Sebrae School
Administration Technician, Administração e Negócios
SKILLS
ABOUT RAYSSA FAVATO
I’m a dedicated and versatile professional with over 10 years of international experience across technology, customer success, UX design, and project/change management. I thrive in dynamic environments, combining analytical thinking with creative problem-solving to drive continuous improvement and deliver exceptional results.Currently working as a Problem Manager at Vodafone UK, I’ve also successfully led Change Management initiatives and played a key role in customer service transformation. My cross-functional expertise spans from stakeholder engagement and service design to root cause analysis and project governance.With a Master’s in UX/UI Design and a Bachelor’s in Business Administration, I bring a unique human-centered and strategic perspective to every challenge. I’m passionate about building bridges between users, teams, and technology to create seamless, efficient experiences.Key Strengths- Problem & Change Management (ITIL certified)- UX/UI thinking & design strategy- Project coordination & service excellence- Data-driven decision-making & reporting- Multilingual communication (EN, PT, ES, IT)- Stakeholder relationship building & team coachingAlways open to exchanging ideas and collaborating on projects where people, purpose, and performance meet.
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