Raymond Snowball

Lead Enterprise Architect @Rackspace Technology

Hartlepool, GB
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WORK HISTORY

Jun 2024 — Present

Lead Enterprise Architect @Rackspace Technology

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Hayes, GB

SKILLS

Project PlanningTelecommunicationsItilCall CentersService DesignIncident ManagementCustomer RelationsOutsourcingIT Service ManagementChange ManagementBusiness TransformationCustomer ServiceSdlcSolution ArchitectureIT ManagementService ManagementService DeskProject DeliveryTransition ManagementService DeliveryCustomer InsightManagementPeople SkillsConsultancyIT OperationsProblem ManagementManaged ServicesLeadershipContact CentreProposal WritingContact CentersPrince2People ManagementSiamIT OutsourcingProject ManagementStakeholder ManagementTeam LeadershipNetworkingOperations Management

ABOUT RAYMOND SNOWBALL

As a transformational IT leader and consultant, I bring over a decade of experience driving business-critical IT service design, delivery, and operational excellence across public and private sectors. My expertise spans enterprise architecture, ITIL 4 and V3 frameworks, large-scale project/program management (Agile & Waterfall), and regulatory compliance. I have a proven track record of elevating IT operations, integrating innovative solutions, and aligning technology with strategic business goals.A certified ITIL 4 Master, FBCS, FCMI, and PRINCE2 Practitioner, I lead with a collaborative, results-focused mindset—empowering high-performing teams and delivering sustainable value. I thrive on solving complex challenges, mentoring future leaders, and ensuring seamless service transitions within highly regulated environments.If you’re seeking a trusted advisor to navigate IT transformation, optimize service management, or deliver tailored, high-impact solutions, let’s connect.**Core Competencies:**- IT Service Design & Delivery - Service Architecture - Service Integration & Management (SIaM)- Project/Program Management (Agile, Waterfall)- Regulatory Compliance & Governance - Team Leadership & Development - Continuous Service Improvement - Stakeholder Engagement & Pre-Sales

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Raymond Snowball — Lead Enterprise Architect at Rackspace Technology in Hartlepool, GB | Unifers