Ray Sheppard

WORK HISTORY

EDUCATION

SKILLS

ABOUT RAY SHEPPARD

Extensive experience in the Travel/Airline Distribution and High Technology retail industry, 20 years (9 in the US) experience with Travelport/Galileo. Seasoned professional holding senior management roles in IT and Telecoms I have delivered and supported IT and Network infrastructure and e-commerce solutions to major airlines and multinational travel companies. Track record working with sales, marketing and product management and solving communication and delivery challenges with experience of setting service delivery strategies in line with business objectives.Extensive background in the management of large multi national teams and budgets (in access of $10 million), Proven track record of implementing ITIL (accredited) Service Management best practices and Prince2 project management methodology. Responsible for SOX compliance. Hands on experience of business, organisation transformation and improvement programmes, programme initiation, programme plan, business case, risk avoidance and management, end of programme outcome review and closure report. Practical experience of Six Sigma Continuous Improvement principles.Strategic thinking with commercial business acumen and P&L responsibility. Accomplished in Global pre & post contract 3rd party supplier negotiations and SLA management.Specialties: • People Management• Project and Programme Management• ITIL and PRINCE II Methodology Experienced• IT and Telecoms Service Management • Continuous Service Improvement• Operations and Infrastructure Shared Services Management• Third party and outsourced Supplier Management• Business IT Governance (Sarbanes Oxley)• C-Level Stakeholder Relationships• Customer/client relationship Management (P&L)• Budget and Business Process Management• Disaster Recovery and Business Continuity