Raymond Sailer
Technology and Financial Professional | Project Manager | Insurance | Mortgage | Military Veteran
- Role
- Process Improvement Analyst at PDS Health
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Raymond Sailer
Accomplished and results-oriented professional with extensive experience in customer…
Experience
Process Improvement Analyst
Nov 2020 — Present · Irving, TX, US
Liaison between (>1075) Local Dental and Medical Offices and (2) Contact Centers; – Increased accuracy of staffing and emergency contact list from 57% to 100%.– Analyzed and developed real-time call monitoring to reduce abandoned call rate from 37% to 16%– Data Analysis & Performance Tracking: Expertise in analyzing key performance indicators (KPIs), monitoring call center operations, and reducing errors to improve service delivery.
Skills
- Communicate Effectively
- Microsoft Excel
- Leadership
- Negotiation
- First Time Home Buyers
- Small Business
- Financial Planning
- Whole Life
- Mortgage Lending
- Microsoft Office
- Sales
- Customer Service
- Loss Mitigation
- Customer Satisfaction
- Training
- General Insurance
- Fha
- Call Centers
- Loan Origination
- Financial Analysis
- Process Improvement
- Property & Casualty Insurance
- Problem Solving
- Strategic Financial Planning
- Business Analysis
- Real Estate Financing
- Residential Mortgages
- Life Insurance
- Finance
- Residential Homes
- Insurance
- Strong Sales Ability
- Loan Servicing
- Team Building
- Management
- Credit
- Health Insurance
- Professional Experience
- Brainstorming
- Team Leadership
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