Raymond Quach
Information Technology Analyst @Astrana Health
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WORK HISTORY
Information Technology Analyst @Astrana Health
US
Educated users on technologies, cybersecurity, and safeguarding company assets.Ensured compliance with SOX 404B and HIPAA rules and regulations.Conveyed intricate cases and project tasks to the Tier or Network Engineering-level support team.Managed and maintained Active Directory user accounts, groups, and organizational units.Implemented Duo two-factor authentication (2FA) across the organization to enhance security.Proactively reviewed event logs related to systems, networking, and security.Developed and delivered training and instructional documentation for users.Efficiently utilized ticket-tracking software to log, prioritize, and resolve IT support requestsScheduled and set up meetings, ensuring all necessary IT infrastructure and equipment were prepared and functioning.Provided technical support for video conferencing tools and equipment, including Google, Logitech
EDUCATION
Hack Reactor
Computer Software Engineering
University of California, Riverside
Bachelor's degree, Clinical Psychology
ABOUT RAYMOND QUACH
As a full stack engineer, I am passionate about creating dynamic and interactive web…
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