Raymond S.
Internal IT Support-lead @Three Link Solutions
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WORK HISTORY
Internal IT Support-lead @Three Link Solutions
Waterloo, ON, CA
Internal IT Support Lead with responsibility for delivering reliable, secure, and well-governed internal technology services. I oversee user onboarding and offboarding, system availability, asset lifecycle management, vendor coordination, and incident response, ensuring consistent service quality across the organization. Support SOC 2 readiness efforts through control management, evidence collection, and audit preparation, with a disciplined focus on risk reduction, compliance, and continuous operational improvement.
EDUCATION
University of Ghana
Master of Business Administration - MBA, Project Management
Conestoga College
Postgraduate Degree, Applied Network Infrastructure and System Administrator
Ghana Telecom University
Bachelor of Science (B.Sc.), Information Technology
ABOUT RAYMOND S.
Seasoned IT and telecommunications professional with over 15 years of experience spanning network operations, enterprise infrastructure, cloud technologies, IoT, and cybersecurity. Demonstrated expertise in Windows and Linux systems administration, Active Directory, enterprise networking (VLAN, DHCP, DNS), firewalls, virtualization (VMware/Hyper-V), and large-scale platform deployments.Proven leader in B2B customer operations, presales engagement, solution architecture, and end-to-end delivery, with a consistent record of enabling digital transformation initiatives that improve operational efficiency, reduce costs, and support revenue growth. Recognized for leading and mentoring technical teams, partnering effectively with cross-functional stakeholders, and delivering secure, resilient, and scalable enterprise solutions aligned with business objectives.
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