Raymond Roman

About Raymond Roman

Senior IP Telephony Administrator & Network Support Analyst with over 20+ years of…

Experience

1. Cisco Ip Telephone Technician Data Center Support Specialist

   MUFG

   Jul 2017 — Present

   Perform daily voice operations/troubleshoot break fix on Cisco Call Manager & Cisco Unity Voice Mail System. • Programmed all station level Cisco phones translations for new hires and existing users across site clusters. • Handling project moves, providing network ports along with network patching cables in IDF/Data Center. • Configurations & troubleshooting of DID’s, fax, voice, modems on Cisco Manager • Support Data Center Environment, Rack and stack servers, switches, routers, blades chassis (Cisco, HP, IBM, Checkpoint, and Bluecoat). • Assisting Network Engineer, Performed decommission and migrations in advance accordingly to managers plan. • Troubleshooting cables, trace out, pin, checking interfaces, Ethernet ends, fiber connectors. • Maintains problem status on Service Manager Ticketing system and assigned accordingly. • Assisting outside carriers, Verizon, AT & T, Light Path and Etc.

Skills

• Sla
• Switches
• Avaya
• Integration
• Service Delivery
• Active Directory
• Project Management
• IT Operations
• Tcp/Ip
• Virtualization
• Information Technology
• Managed Services
• Telecommunications
• Pmo
• Routers
• Data Center
• Windows Server
• Network Security
• Visio
• Process Improvement
• IT Strategy
• Vpn
• Sharepoint
• Routing
• Internet
• System Deployment
• IT Service Management
• Project Delivery
• Technical Support
• IT Management
• Voip
• Troubleshooting
• Business Continuity
• Vmware
• Vendor Management
• Enterprise Architecture
• Business Analysis
• Cisco Technologies
• Dns
• Incident Management