Raymond Rogers

Head of Dedicted Field Services & Ireland @Vodafone

GB

Responsible for a team of circa 200 field service and technical professional encompassing 16 technical functions delivering fixed and mobile telecommunication products to enterprise and private customers. Providing the strategic direction to achieve continued year on year performance and efficiency improvements whilst at the same time delivering exceptional customer service. Responsible for scoping the measuring tools and objectives to identify, implement, manage and re-engineer processes that will lead to the Field and Dedicated Services function being a proposition differentiator in the relevant markets. Work with the rest of the Vodafone Technology Enterprise Services function and other key functions, including global functions to continually challenge delivery norms be it reliability, cycle time, unit cost, solution in-life stability, and defect occurrences.Key Achievements: Development and successful delivery of Field Services strategy challenged with continual cost reduction targets Integration of resource into C & WW from 3rd Party contracts in-sourced as part of cost reduction and service improvement strategy. Continuous management and improvement of performance on major customers requiring dedicated field resources to exceptional standards of service. Successful in-sourcing of external contracts, resulting in 75% efficiency and productivity of internal resources. Leadership and management of circa 200 professionals creating a culture which provides a challenging and exciting place to work. Established and management of Health & Safety processes and procedures for Field Operations team. Developing and fostering an environment in which people are respected and in which they enjoy working

Ballymena College

BTEC National Diploma

University of Ulster

Electronic Systems