Raymond Hernandez

Senior Manager of Operations - after Sales @Collopack Solutions

Napa, CA, US

Direct and coordinate the customer service operation of the Parts and Service team to continually ensure maximum customer focus (9 Technicians and 6 inside sales part personnel, with excess of $3 million in parts inventory). Ensure the daily execution of delivering customer service, while ensuring the compliance & safety of our organization. Strive to establish and continue to build good working relationships with clients to facilitate increased patronage and revenue. Manage product line service and repair issues, installation concerns, and maintenance requirements timelines. Assist clients in resolving issues and complaints concerning purchased products or services. Accomplishments: Responsible Managing Employee (RME) Contractors License – 10•••22 (D21-Machinery and pumps contractor) Liaison between European suppliers and technical staff to track and communicate issues until resolved. Create strategies for inventory controls, inventory accuracy, eliminate slow and obsolete inventory, and establish rules for managing and tracking open orders. Support Sales Team, completing line layouts and layout modifications using AutoCAD LT, attend customer meetings and complete quotes for line layouts and line modifications. Provide project management for line and machine installations. Monitor progress of open jobs to ensure keeping to the project schedule and costs. Create a quoting process for technical work and installations. Coordinate scheduled Factory Acceptance Testing (develop FAT testing Protocol). Maintain ISNetworld is a collection of health, safety, quality, insurance, training, cybersecurity and EHS information.(ISNetworld evaluates contractors and suppliers based on regulatory, industry and Hiring Client criteria).

California State University-Chico

Bachelor of Science (B.S.) in Industrial Technology, Polymer/Plastics Science

California State University, Chico - Chico, CA

Bachelor of Science, Industrial Technology