Raymond Henry

About Raymond Henry

Experienced and results-driven Individual with a proven track record in the Airlines and Aviation industry. Skilled in managing key HR and operations functions including worldTracer Trainer, CSR initiatives, social media management, employee engagement, rewards and recognition programs, induction training, grievance handling, MIS reporting and workforce transportation.Demonstrated expertise in managing call center operations with a strong command over Workforce Management (WFM), Service Level Agreements (SLA), and attrition control. Adept at building cohesive teams, streamlining processes and driving operational excellence.Holds a Diploma in Travel and Tourism, with a specialization in Tourism and Travel Services Management from Trade Wings. Passionate about creating efficient work environments and enhancing employee experience to align with organizational goals.Want me to tweak it to make it more casual or focused on a specific industry path?

Experience

1. Senior Manager

   SpiceJet Limited

   Jan 2026 — Present

Education

• Trade wings

  Diploma in travel and tourism, Tourism and Travel Services Management

  2006 — 2007

• St.vincent school-Asansol

  Intermediate, Business/Commerce, General

  2004 — 2006