Raymond Duran

About Raymond Duran

A high performance, results-driven services industry executive with over 25 years of sales/operations leadership expertise in commercial BPO business development and service delivery operations across Fortune Industries and Markets - including global Business Process Outsourcing, key account management, globalization & offshoring strategy & implementation, large/multi-national program management, complex deal-shaping, solution development, pricing strategy, strategic alliance partner management, and enterprise transition/transformation program strategy and implementation- Demonstrated success accelerating revenue growth and improving profit contribution through implementation of business -enabling technology and next-generation offshoring/outsourcing solutions, unique and compelling business development initiatives, and quantifiable transformational initiatives- Achievement in driving complex deals/contract negotiations with executive management and boards, partner vendors, subcontractors, and key stakeholders- Expert communicator with exceptional business instinct and understanding of organizational behavior- Extensive global exposure to international and cross-cultural business protocolsCORE COMPETENCIES:BPO Business Unit Leadership & New Logo Acquisition/Account GrowthGlobal Practice LeadershipBusiness Development & Large Deal ShapingLarge /Global P&L ManagementTransformation & Transition Strategy & ImplementationGovernance & Partner ManagementBusiness Advisory Serivces

Experience

1. Sales Executive - Business Process Services

   Hewlett Packard Enterprise

   Aug 2014 — Present

   Responsible for developing new Business Process Services solutions for Hewlett-Packard financial and CEM customers in the U.S.

Education

• New Mexico State University

  Bachelor of Science (B.S.), Electrical and Electronics Engineering

Skills

• Cross-Functional Team Leadership
• Strategy
• Lean Manufacturing
• Operations Management
• Management Consulting
• Program Management
• Team Leadership
• Outsourcing
• Six Sigma
• Management
• Service Delivery
• Business Analysis
• Continuous Improvement
• Long-Term Customer Relationships
• Process Improvement
• Crm
• Operational Excellence
• Leadership
• Business Development
• Call Centers
• Document Imaging
• Integration
• Document Management
• Selling
• Call Center
• Bpo
• Business Process Improvement
• Project Management
• Analytics
• Customer Satisfaction
• New Business Development
• Business Transformation
• IT Service Management
• Account Management
• Change Management
• Offshoring