Raymond C Circo
Customer Experience Leader | Support Operations | SaaS | Cross-Functional Team Builder | Retention & Churn Strategist
- Role
- Senior Manager Customer Support at Leap
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Raymond C Circo
Customer Experience and Support Leader with over 8 years of success scaling support teams, building customer retention strategies, and driving operational excellence across SaaS and service based organizations. I specialize in leading cross-functional teams, implementing scalable processes, and using data to improve the customer journey, reduce churn, and elevate performance.At Leap and Sales Boomerang, I led strategic initiatives across Customer Support, Product Operations, and Success by building team structures, streamlining workflows, and bridging the gap between product and client experience. I\'m passionate about solving complex problems, empowering people, and delivering solutions that make a meaningful impact for both customers and the business.I bring a strong foundation in business management and a hands-on approach to leadership that drives results and cultivates trust. Open to leadership roles in Support, Customer Experience, Account Management, or Project Operations where I can contribute to growth and scale.
Experience
Senior Manager Customer Support
Sep 2022 — Present · Columbia, MD, US
Education
Rocky Point High School
Business Administration and Management, General
2008 — 2011
Washington College
Bachelor's Degree, Business Administration and Management, General
2011 — 2015
Skills
- Analysis
- Leadership
- Research
- Microsoft Powerpoint
- Program Management
- Automotive
- Public Speaking
- Interpersonal Skills
- Community Outreach
- Microsoft Word
- Team Leadership
- Project Management
- Project Planning
- Information Technology
- Microsoft Office
- Teamwork
- Carpentry
- Organization
- Customer Service
- Social Networking
- Management
- Microsoft Excel
- Powerpoint
- Event Planning
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.