Milan Ray
Experienced System Engineer & Technical Support Professional | Expert in Windows, Linux, and Networking
- Role
- System Engineer at Windmöller & Hölscher Gruppe
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Milan Ray
As a seasoned IT professional with over 5 years of experience, I specialize in delivering exceptional technical support and troubleshooting in dynamic environments. My expertise encompasses a broad range of IT domains, ensuring that I provide comprehensive and effective solutions to complex technical challenges.**Technical Mastery:**- Proficient in various operating systems including Windows, MacOS, and Linux- Experienced with a wide array of software applications, from the Microsoft Office Suite to specialized business applications- Skilled in using remote desktop tools and collaboration software for efficient support and troubleshooting- Solid understanding of network fundamentals, including the OSI Model and TCP/IP Protocol Suite, with hands-on experience in network maintenance and monitoring.**Helpdesk & CRM Expertise:**- Adept at managing and prioritizing support requests through helpdesk ticketing systems, ensuring prompt resolution and adherence to SLAs.**Customer-Centric Approach:**- Strong communication and interpersonal skills, committed to providing outstanding customer service and building positive client relationships.**Continuous Improvement:**- Demonstrated ability to develop and implement initiatives driven by data analysis, enhancing efficiency and productivity.**Key Strengths:**- Technical Support & Troubleshooting- Helpdesk/CRM Ticketing Systems- Operating Systems & Software Applications- Remote Desktop Tools & Collaboration Software- Customer Service & Client Relationships- Continuous Improvement InitiativesI am passionate about leveraging my technical skills and customer-focused approach to drive impactful results and support organizational goals. Let’s connect and explore how I can contribute to your team’s success.
Experience
System Engineer
Oct 2024 — Present · Delhi, IN
Education
University Institute of Technology, The University of Burdwan
Bachelor of Engineering - BE, Electronics and instrumentation
2014 — 2018
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