Rayhan Jafar
Technical Analyst, Device Management @Government of Nova Scotia
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WORK HISTORY
Technical Analyst, Device Management @Government of Nova Scotia
Halifax, NS, CA
Packaging and deploying software bundles across Nova Scotia Province to users.• Writing batch and PowerShell scripts for efficient software deployment.• Troubleshooting software issues through the SCCM console and directly on client machines.• Working with the SCCM console for software deployment and administration tasks.• Managing Azure Virtual Desktop (AVD), including creating host pools, session hosts, troubleshooting user issues, and maintaining the AVD platform.• Providing daily troubleshooting for client issues, including remote access, server access, firewall issues, and user permissions.• Maintaining the daily ticketing system to resolve client problems.• Building new driver packs for new machines.• Performing imaging using PXE and boot sticks, and troubleshooting OS imaging issues.
EDUCATION
Nova Scotia Community College - NSCC
Diploma, IT System managment & Security
National University | Bangladesh
Master of Arts - MA, English
National University | Bangladesh
Bachelor of Arts - BA, English
ABOUT RAYHAN JAFAR
Endpoint Administrator with 3+ years of experience managing, securing, and supporting enterprise endpoint environments across healthcare and government sectors. Strong background in Windows endpoint administration, device management, and cloud-based security solutions.Currently serving as a Technical Analyst within a Cybersecurity and Digital Solutions team, specializing in endpoint and device management. My responsibilities include administering SCCM and Intune, managing Active Directory and Entra ID, and delivering reliable Windows 11 imaging and deployment solutions. I build and maintain software packages using PowerShell, Bash, and VBS, and support secure Azure Virtual Desktop (AVD) environments for government users including Vendors support. I also contribute to Microsoft Security, Compliance, and Governance initiatives, helping enforce security baselines, endpoint protection policies, and cloud security best practices. My work focuses on improving device reliability, reducing incident response times, and ensuring secure, compliant endpoint operations.Previously, I provided Tier 1 and Tier 2 support at Nova Scotia Health hospital sites, resolving endpoint, application, and network issues in high-availability environments. Recognized for clear documentation, strong communication, and consistent service delivery.Core Skills:Endpoint Administration (SCCM, Intune)| Windows 10/11Microsoft 365 | Azure | Entra ID | Azure Virtual DesktopPowerShell | Software Packaging & DeploymentActive Directory | GPO | Endpoint Security & Compliance
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