Ray Garrett

About Ray Garrett

Revenue Growth & Profitability Optimization -Achieved 65%+ retention rates on…

Experience

1. Director of Productivity and Innovation, Anywhere Brands

   Anywhere Real Estate Inc

   Jul 2020 — Present

   Software builds • Built a recruitment system, including a salesforce recruiting app responsible for recruiting more than 10k agents. Still in use today • Built LMS Learning platform used by thousands of agents sales and CRM training needs • Managed the Launch of a Salesforce project launched to support the relocation network. Specifically, work with automation and integrations. • Built and Automated Case systems • Oversaw the transformation of the web leads the business by dismantling outdated systems and rebuilding backend integrations. This resulted in $2 million in sales growth and savings of more than $5 mil annually in employee and office costs. Software Launches • Designed, built, and launched a salesforce recruiting org. This system is utilized nationally by more than 30 recruiters responsible for recruiting thousands of real estate agents • Designed and built live and web-based courses designed to train agents on how to use our proprietary agent CRM • Launched a live and web-based Real Estate agent course and coaching curriculum called Reach Education • Launched and configured our company\'s web lead routing system • Built and Launched CXONE IVR automated phone systems Data and Insights Leadership • I set the strategic initiatives for our data and insights team. • I led the initiative to automate Power BI and CRM Analytics to provide data-based insights for executives • I developed groundbreaking forecasting strategies used companywide to gain a competitive advantage over our competitors • Our team dramatically improved data integrity and security. Field and Systems Support • I manage a stellar group of field support specialists who provide onboarding, transaction, and configuration support for more than 300 agents nationwide • I manage the Salesforce support staff who provides customer and employee support to a network of more than 500 brokers • I manage and oversee web lead backend system business rule configuration

Education

• Liberty University

  Bachelor of Science (B.S.), Philosophy

  2003 — 2007

• University of North Carolina Wilmington

  Master of Business Administration - MBA, Finance

Skills

• Interviews
• Corporate Recruiting
• Forecasting
• Sellers
• Crm
• Investment Properties
• Contract Negotiation
• Residential Homes
• New Home Sales
• Data Mining
• Sales
• Referrals
• Adult Learning
• Financial Analysis
• Foreclosures
• Recruiting
• Property Management
• Single Family Homes
• Abr
• Listings
• Data Analysis
• Training
• Reo
• Selling
• Adult Education
• Management
• Financial Reporting
• Negotiation
• Short Sales
• Buyer Representation
• Marketing
• Relocation
• First Time Home Buyers
• Recruitment Advertising
• Experienced Business Analyst
• Investors
• Database Design
• Real Estate
• Business Coaching
• Trend Forecasting