Raye Mahlberg

About Raye Mahlberg

With over 20 years of experience in higher education leadership, I am a dedicated and…

Experience

1. Assistant Vice President, Learner Experience

   Nightingale College

   Jan 2023 — Present

   Instrumental in driving strategic expansion and maintaining operational efficiency in learner experience functions, contributing to increased learner satisfaction and retention rates.• Strategically lead and operationalize the College\'s Learner Experience functions, ensuring effective collaboration across departments.• Oversee cross-functional teams including Learner Strategists, Navigators, Library, Help Desk, and Operations, driving operational efficiency and supporting decision-making.• Directly manage operational aspects, focusing on refining Key Performance Indicators (KPIs), driving strategic expansion, and maintaining operational efficiency.• Prioritize learner satisfaction, retention, and academic success as key performance metrics.• Implement and maintain tracking dashboards, ensuring the accuracy of data reporting for retention, completion, satisfaction, and engagement metrics.• Continuously refine statistical and reporting metrics, enhancing data utility, and ensuring access to relevant information for informed decision-making at all levels of College leadership.• Develop and implement functional working procedures, budgets, policies, and goals, employing a variety of sources for research and analysis to drive continuous improvement.• Utilize the ADDIE (Analyze, Design, Develop, Implement, and Evaluate) model for learner experience KPIs, ensuring a comprehensive approach to continuous improvement.• Align development within the function with organizational strategies to contribute to overall success.

Education

• Capella University

  Doctor of Philosophy (Ph.D.), Higher Education Leadership

  2006 — 2011

• University of Central Oklahoma

  B.S., Liberal Arts - Sociology, Dance

  2000 — 2002

• University of Central Oklahoma

  Master of Business Administration - MBA, Professional, Technical, Business, and Scientific Writing

• American College of Education

  Master's degree, Organizational Leadership/Data Analytics

• University of Oklahoma

  M. Ed, Adult and Higher Education - Student Personnel

  2003 — 2004

Skills

• Student Recruiting
• Enrollment Management
• Customer Service
• Research
• Training
• Fundraising
• Educational Leadership
• Leadership Development
• Instructional Design
• Adult Education
• Admissions
• Coaching
• Employee Training
• Program Development
• Management
• Team Building
• Community Outreach
• Higher Education
• Social Networking
• Accreditation
• Academia
• Powerpoint
• Teaching
• Classroom
• Nonprofits
• Public Speaking
• Career Counseling
• Presentation Coaching
• Leadership
• Curriculum Development
• Event Planning
• Recruiting
• Staff Development
• Student Affairs
• Curriculum Design
• Social Media
• Non-Profits
• Marketing
• Resume Writing
• Student Development