Ray del Pino

Solution Portfolio Manager (Asset & Configuration) & Advisory Solution Consultant (Dual Role) @Fusion Global Business Solutions

Ottawa, ON, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Apr 2018 — Present

Solution Portfolio Manager (Asset & Configuration) & Advisory Solution Consultant (Dual Role) @Fusion Global Business Solutions

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Ottawa, ON, CA

Lead the Asset & Configuration practice: built methodologies, reference architectures, and delivery playbooks adopted by presales, delivery, and managed services- Run end‑to‑end advisory/presales motions (discovery workshops, value hypotheses, executive demos/POVs, success plans) using MEDDIC; align proposals to measurable business outcomes- Act as “head spear” advisor on Asset & Config engagements, ensuring cohesive solution design and value realization across ITSM, ITOM, Discovery, CMDB, AIOps- Build service‑operations roadmaps that connect business strategy to required capabilities and operating practices; partner with delivery and managed services for adoption.

EDUCATION

N/A

Universidad Nacional de Educación a Distancia - U.N.E.D.

Engineer's Degree, Computer and Information Sciences, General

1996 — 1998

I.E.S. Vista Alegre, Madrid

FP.II.Technical Specialist - Associate Degree, Information Technology (Informatica de Gestion)

SKILLS

Professional ServicesItil CertifiedBusiness AlliancesConfiguration ManagementTeam ManagementPre-SalesCmdbIT ManagementData CenterIT Service ManagementBusiness Service ManagementSystems ManagementIntegrationBusiness DevelopmentService DeliveryTeam LeadershipBusiness AnalysisPmpEnterprise SoftwareEnterprise ArchitectureSaasIncident ManagementSolution ArchitectureStart-UpsProject ManagementManagementIT StrategyService ManagementSolution SellingStrategyIT OutsourcingCloud ComputingConsultingSystem DeploymentItil

ABOUT RAY DEL PINO

Senior Advisory Solution Consultant with 25+ years of experience across enterprise service management, operations, and platform-led transformation. Specialized in presales and value engineering—leading discovery workshops, building value hypotheses, delivering executive demos and POVs, and shaping adoption roadmaps tied to measurable business outcomes.Recognized for cross-functional leadership across presales, sales, delivery, and managed services. Trusted advisor to business and IT executives, aligning platform capabilities with strategic outcomes across public and private sector organizations in North America and EMEA.Bring a comprehensive understanding across ITSM, ITOM, infrastructure lifecycle automation, AI-enabled service operations, discovery, RPA, integration platforms, portfolio management, and enterprise service management—with the ability to translate technology into executive narratives and business value.

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Ray del Pino — Solution Portfolio Manager (Asset & Configuration) & Advisory Solution Consultant (Dual Role) at Fusion Global Business Solutions in Ottawa, ON, CA | Unifers