Rayan Shaikli

Senior Business Systems Analyst Sales & Business Intelligence IT Operations @Four Seasons

Toronto, ON, CA

Collaborated with vendors and business units to manage HelpDesk queues, resolving technical issues and ensuring smooth operations.• Conducted system maintenance tasks, including data loads, extracts, and updates.• Captured and validated business requirements, leading to successful project implementations.• Developed and managed project timelines, coordinating with vendors and internal teams.• Led User Acceptance Testing (UAT) processes, ensuring quality and timely resolution of defects.• Improved system reliability and user satisfaction through proactive support and troubleshooting.• Streamlined processes and maintained up-to-date documentation, enhancing operational efficiency.• Utilized Microsoft Suite (with a focus on BI tools like Power BI), SQL, Python, and CRM platforms to deliver effective solutions.