Rayan Patel
Head of Service Delivery @TBA
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WORK HISTORY
Head of Service Delivery @TBA
Leicester, GB
Leading the Service Delivery of our Next Generation Terminal Operating System (TOS), ensuring stability, strong performance and robust operational support
EDUCATION
University of Birmingham
Bachelor of Science (BSc) (Hons), Computer Science with Business Management with a Year in Industry
SKILLS
ABOUT RAYAN PATEL
Member of the management team leading Service Delivery for Next Generation TOS platform, accountable for service performance, SLA achievement and ensuring critical business services remain stable, reliable and aligned to client priorities. I specialise in transforming reactive environments into structured, governed operations, improving service quality, transparency and user experience while enabling teams to focus on value over firefighting. Experienced across SAP, enterprise applications, SaaS and on prem platforms and multi supplier global estates. Delivered major transitions, separations, disaster recovery readiness and commercial oversight, translating technical capability into measurable business outcomes. Key experience• Service Delivery leadership and SLA management• ITIL aligned service management and operational governance• SAP, applications and infrastructure across SaaS and on prem• Global transitions, separations and DR programmes• Supplier governance and contract management• Continuous improvement, monitoring and automation• ITIL Practitioner certified and PMI trained
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