Rayan Jabr

Manager, Advanced Data Analytics and Insights @Fidelity Investments

Raleigh, NC, US

Fidelity Investments is a leading financial services company that provides a wide range of investment management, retirement planning, and brokerage services for individuals and institutions in the United States. As a part of the Customer Interactions team within the Personal Investing branch, we manage all data related to customer interactions- including online/web activities, emails, calls, and Virtual Assistant chats. We serve as the primary company-wide contact for addressing any questions impacting key performance indicators (KPIs) that include email unsubscribe rates, engagement with marketing campaigns, and mobile versus web traffic to our websites.My responsibilities include developing robust data models, implementing data governance frameworks, and collaborating closely with stakeholders to drive informed decision-making processes.Achievements-Created integrated data models from diverse sources, improving marketing campaign precision and customer engagement-Revamped and cleaned data models, improving data integration between engineering and business teams, boosting operational efficiency, and reducing data access time-Implemented a new in-house tool to run data quality checks, wrote 50 scripts in SQL, automating the data quality check process to uphold accuracy, consistency, and completeness of critical information across the firm-Recognized for exceptional stakeholder management skills, including leading learning series and enterprise-wide presentations on gathering business requirements and effectively translating them to technical teams, accelerating project delivery timelines through collaborative efforts.Tech stack: SQL, Snowflake, Python, Excel, Tableau

North Carolina State University

Bachelor of Science - BS

North Carolina State University

Master of Science - MS