Rayan Habbab
Head of Customer Success @ Uniti AI | Al agents for sales & support via voice, text, email, and chat — purpose-built for real estate operators.
- Role
- Head of Customer Success at Uniti
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Rayan Habbab
A graduate of Boston College with degrees in Computer Science, Philosophy, and Finance.
Experience
Head of Customer Success
Jan 2025 — Present · New York, NY, US
Led end-to-end implementation and stabilization of $1.6M+ ARR, with $660k+ additionally influenced through complex solutions design, prompt engineering, and post-launch optimization across enterprise and mid-market customers. • Owned implementation and ongoing success for 80+ customer accounts, including multiple six-figure ARR logos, serving as the primary technical and strategic point of contact. • Acted as a strategic CSM for high-value customers — running weekly and bi-weekly executive reviews, preventing churn, and driving expansion via new channels (voice, SMS, webchat), additional locations, and product adoption. • Designed and implemented custom agentic AI workflows, including advanced prompt architectures, inventory ingestion systems, and dynamic lead-routing logic for complex customer environments. • Built and debugged HubSpot-based routing and CRM integrations, resolving critical failures in lead delivery, email logging, and synchronization for enterprise customers. • Led customer enablement and training for large, multi-location teams (e.g, district and regional managers), accelerating time-to-value and improving adoption. • Served as the primary escalation owner for Tier-2/3 support, resolving customer tickets in one year while maintaining ownership of strategic implementations. • Stabilized at-risk accounts by re-architecting agent behavior, brand voice alignment, and routing logic; repeatedly recovered agents that were down or misrouted in production. • Partnered closely with Sales, Product, and Engineering to surface implementation-driven insights, inform roadmap priorities, and validate early vertical PMF in emerging segments (e.g, RV, senior living). • Built repeatable implementation playbooks and technical patterns to support scale, while remaining hands-on in the highest-impact customer engagements.
Education
Boston College Carroll School of Management
Bachelor's degree, Finance, General
2016 — 2020
Boston College
Bachelor's degree, Philosophy
2016 — 2020
Boston College
Bachelor's degree, Computer Science
2016 — 2020
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