Rayaan Koul
Merchant Success @ ShipBob | MBA, Liverpool Business School
- Role
- Merchant Success Manager at ShipBob
- Location
- Srinagar, IN
- LinkedIn followers
- 500 followers
About Rayaan Koul
I’ve grown through support leadership, managing complex escalations and leading teams that solve real problems for customers. That experience shaped how I think about trust, retention, and long-term value. Over time, that perspective pulled me toward customer success and CX strategy, where the focus isn’t just on fixing issues, but on building better experiences from the start. I’m at my best when I’m close to customers, understanding their needs, and helping them succeed. That will always be the core of my work.
Experience
Merchant Success Manager
Sep 2025 — Present · IN
Strategic partner managing a $4M+ ARR merchant portfolio and helping businesses scale, one shipment at a time.
Education
Lovely Professional University
Bachelor of Business Administration - BBA
2018 — 2021
Institute of Management Technology, Ghaziabad
Advanced General Management Program (Executive)
2025 — 2026
Liverpool Business School
Master of Business Administration - MBA
2026 — 2027
Tyndale Biscoe and Mallinson School
High School, +2 (Science)
2003 — 2017
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