Ray Zulfi

About Ray Zulfi

As a Senior Technical Architect with over ten years of experience in Dynamics CRM…

Experience

1. Lead Dynamics 365 Solution Architect

   Bladefin Technologies INC

   Aug 2022 — Present

   Led the design, customization, and implementation of Dynamics 365 CRM solutions, creating a tailored CRM ecosystem integrated with Power Apps and Power Automate to enhance customer engagement, streamline sales processes, and optimize service management.• Developed Power Apps solutions for both internal teams and customer-facing operations, enabling the creation of low-code applications for lead management, case resolution, and service requests, thereby improving user productivity and reducing manual effort.• Spearheaded the automation of critical CRM workflows with Power Automate, streamlining processes such as lead nurturing, follow-ups, approval workflows, and customer support escalations.• Integrated Power BI with CRM to provide real-time analytics, empowering sales teams with customer insights, performance tracking, and data-driven sales strategy optimization.• Customized CRM entities, forms, and workflows to support complex business processes, driving sales productivity and delivering a seamless experience for customers across multiple channels.• Developed advanced Power Apps solutions for mobile sales teams, enhancing their ability to access and update customer information while on the go, resulting in improved customer service and faster response times.• Led the integration of Dynamics 365 CRM with key enterprise applications, including Power BI, FinOps, and Business Central, ensuring seamless data flow and enhanced business intelligence across the organization.• Leveraged Azure DevOps for version control, CI/CD pipelines, and collaborative development, streamlining CRM enhancements and ensuring rapid, reliable deployment.