Ray Smit
Retailer Development Manager at Subaru of America, Inc.
- Role
- Zone Retailer Development Manager at Subaru of America
- Location
- Baltimore, MD, US
- LinkedIn followers
- 500 followers
About Ray Smit
Cultivating a world-class retailer network through application of best practices, bench-marking and teambuilding.
Experience
Zone Retailer Development Manager
Jan 2018 — Present · San Francisco, CA, US
Initiates and manages $150M in retailer facility investments to improve brandrepresentation and performance in California.• Implements legal strategies with outside/inside counsel and senior executive teams toimprove brand representation with retailer network.• Over 200+ hours as a corporate representative in California courts resulting in 2 legalstipulated decisions, 2 additional open points, and 1 termination.• Coaches 15 field staff and 30 retailer teams on improving future profit opportunitiesthrough increased customer retention, financial statement analysis, and bestpractices. Results include a 37% increase in NPBIT and 40% reduction in accountreceivables for 2021.• Achieved highest national designation of “Eco Friendly” retailer status. This includesinfluencing 22% of the network to achieve 100% net positive in energy consumption.• Collaborates with 10 tech and trade schools to provide a steady source of qualifiedtechnicians with results in service profitability and improved customer retention for anetwork of 30 retailers.
Education
The University of Kansas
Social Psychology
1992 — 1993
Michigan State University
Psychology, Industrial and Organizational Psychology
1988 — 1992
University of Michigan - Stephen M. Ross School of Business
Organizational Leadership
2016 — 2016
Baker University
Master of Management, Business, Management, Marketing, and Related Support Services
1994 — 1996
Skills
- Automotive Aftermarket
- Microsoft Word
- Automobile
- Budgets
- Event Management
- Sales Process
- Marketing
- Fixed Operations
- Social Media Marketing
- Operations Management
- Presentation Development
- Behavioral Targeting
- Retail
- Sales Management
- Customer Satisfaction
- Training
- Department Budgeting
- Microsoft Excel
- Marketing Strategy
- Leadership
- Online Reputation Management
- Profit
- Dealers
- Group Presentations
- Talent Management
- Digital Marketing
- Advertising
- Website Development
- Strategic Planning
- Parts
- Distribution
- Customer Presentations
- Market Planning
- Event Planning
- Sales Operations
- Customer Retention
- Vehicles
- Sales
- Budget Management
- Program Management
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