Ray Richards
Trade Floor Support Engineer @HSBC
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WORK HISTORY
Trade Floor Support Engineer @HSBC
EDUCATION
Voyant Technologies Inc
Sonata voice conferencing Engineer, Unix Solaris;Informix Database Admin;OS2 OS
One Tech College
Computer build, maintenance & repair.
E-People serve (BT)
Nortel Communication Server 1000 Advanced System Administration
E-People serve (BT)
Nortel Communication Server 1000 System Administration using MAT
Interquad Professional IT Training
Microsoft Windows 2000 Professional & Server Implementation
Interquad Professional IT Training
Microsoft Windows 2000 Network & Operating Systems Essentials
Global Knowledge Network Training
Avaya Aura Communication Manager Implementation
SKILLS
ABOUT RAY RICHARDS
An experienced IT professional with a proven track record of supporting both Server & Network equipment, with desktops, laptops and peripherals. Fully conversant with leading edge and emerging technology solutions.Results orientated, customer focused with business improvement skills.Experience of managing & installing all activity for all hardware and software technical & networking support (voice & data), for both server & desktop solutions, with helpdesk support for both onsite & remote technical support.•Remained abreast with advances in technology & maintenance of IT related skills•Maintained IT infrastructure requirements and managed several complex projects•Delivered strict compliance with company’s policies and statutory obligations•Liaised with colleagues in team environment resolving high severity situationsSpecialties: Support of MS Windows 2010, MS Office 2016 & Office 365ServieNow ITSMMicrosoft Office 365 Exchange ConsoleWindows 10 Migration & DeploymentCitrix Service DirectorMicrosoft App-VCisco Jabber Microsoft Lync/SkypeMobile device setup and managementWindows Administration and software deployment via Active Directory & SCCMActiveXperts Network Monitoring Support Nortel PABXAvaya Integrated Management Site AdministrationPC & Telephony Installations, Moves, Adds & ChangesAdminister Symposium 5, Contact Centre 6, Telephony Manager 3.1
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