Ray McNeil

Manager-quality Compliance Risk Manager @Iron Bridge Recovery Center

US

Lead the development and implementation of risk management and quality improvement strategies across a substance use disorder treatment facility serving diverse populations, including clients with co-occurring mental health conditions.Conduct internal audits, incident reviews, and root cause analyses to identify system vulnerabilities and improve safety protocols—resulting in a 40% reduction in reportable incidents and a 25% increase in corrective action compliance.Oversee regulatory compliance with DBHDS, DMAS, and ASAM standards, ensuring documentation accuracy and readiness for state and federal audits; contributed to successful licensure renewal and zero-deficiency survey outcomes.Manage performance improvement initiatives, including staff training, policy development, and data-driven program evaluations.Collaborate with clinical leadership to align treatment practices with evidence-based models and ASAM criteria, enhancing service delivery and improving client outcomes by based on discharge success metrics.Facilitate the Speak Up for Safety initiative to promote proactive reporting and recognition of near misses and good catches, increasing safety event reporting and improving staff engagement in risk mitigation.Monitor patient safety metrics using ObservSMART and other tools, integrating findings into quarterly performance dashboards and strategic planning sessions.Provide consultation and support to residential and outpatient teams on incident response, documentation, and continuous quality improvement.Skills: Risk Management · Quality Assurance · Substance Use Treatment · ASAM Criteria · DBHDS & DMAS Compliance · Incident Review · Staff Training · Performance Improvement · ObservSMART · Policy Development · Program Evaluation