Ray L Allen

About Ray L Allen

A highly organized, results-driven auto sales professional with a strong record of accomplishment as a leader in sales, consistently exceeding all quotas. Management experience in loan approvals, and negotiating with finance companies to close deals. A strong negotiator with good administrative skills processing titles, contracts, payments, and auto tags. Experienced in multi-tasking, and handling every aspect of managing a small used car dealership. Accustomed to working in a fast-paced, high-demand environment driving sales and propelling revenues. A reputation of integrity, strong work ethic, and commitment to providing impeccable customer service. SKILLS THAT ADD BUSINESS VALUE Sales Experience • Management • Customer Service Advocate Excellent Computer Skills • Strong Negotiator • Collections/Skip Trace Expertise

Experience

1. Customer Service Specialist

   Diamond Global

   Sep 2018 — Present · Athens, GE

   A small multi-media company selling all types of computer equipment, including laptops, accessories, monitors, and keyboards, and set up and schedule meetings for clients with website designers and website developers.Accomplishments:• Close sales, answer customer questions and provide instructions and guidance on various types of purchases• Handle invoicing to customers and if collections are required, set up payment arrangements to ensure the company has no bad debt past 90 days • Significantly increased business by 30% through providing exceptional customer service and building relationships with various clients• Negotiate with customers and problem-solve to drive the highest level of customer service• Interact with customers and answer questions and research issues to resolve questions about equipment purchases • Maintain customer databases to ensure total accuracy and provide updates and revisions