Ray King
Delivering Digital Transformation Through Emerging Technology: Al, Robotics, Process Mining & Human in the Loop Solutions
- Role
- Lead Managing Engineer at Allstate
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Ray King
As the Lead Managing Engineer at Allstate, I oversee an enterprise-wide Intelligent Automation delivery capability, focusing my time on engineering practices. We leverage cutting-edge technologies to streamline processes and enhance overall efficiency. With nearly 20 years of experience in the information technology and services industry, I have a strong track record of creating and leading agile organizations, managing complex projects, and delivering innovative solutions for customer, agent, and enterprise service strategy. My core competencies include process transformation, process automation, coaching, and analytics. I am passionate about exploring and applying emerging technologies such as AI, Robotics, Process Mining, and Human in the Loop solutions to create value and optimize outcomes. I hold a Bachelor of Engineering (BEng) in Aeronautical Engineering from Queen\'s University Belfast, and I enjoy learning new skills and staying updated with the latest trends and developments in my field.
Experience
Lead Managing Engineer
Jul 2023 — Present · Charlotte, NC, US
Oversee the engineering practices for an enterprise-wide Intelligent Automation delivery capability, inclusive of Robotic Process Automation (RPA), Robotic Desktop Automation (RDA), Human in the Loop solutions, and process mining. This responsibility involves collaborating with a remote team of 50+ automation delivery experts spread across the US, UK, and India. Primary focus is on leveraging cutting-edge technologies to streamline processes and enhance overall efficiency
Education
Queen's University Belfast
Bachelor of Engineering (BEng), Aerospace, Aeronautical and Astronautical Engineering
1999 — 2004
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