Ray Katz

About Ray Katz

At Bigtincan, I orchestrate the creation of custom content across our enterprise products, setting department standards that have consistently achieved customer satisfaction. Leading a team that drives significant services revenue annually, my role involves fostering collaboration and accountability across various departments, from Account and Creative to Product and Customer Success. A clear communicator adept at managing relationships with clients and internal stakeholders, I excel at creating structure and providing confident, collaborative leadership in a fast-paced environment.

Experience

1. Director, Creative Services

   Bigtincan

   Mar 2024 — Present · New York, NY, US

   PM lead and primary client point of contact for enterprise customers in the Fortune 500. Has successfully managed >40 projects per annum, delivering on ~$950K of services revenue annually, along with select, high-profile SaaS implementations of BTC platform- Own all custom content creation services across Bigtincan’s suite of enterprise products; create department standards to ensure customer satisfaction and consistency across all services- Provide cross-functional leadership across Account, Creative, PM, QA, Product, and Customer Success teams to drive collaboration and alignment, create accountability, and deliver on projects from kick-off through release, serving as a hub of knowledge and clearer of obstacles- Scope, budget, and create SOWs for all client-facing engagements- Create and execute on complex project plans- Responsible for resource management, department utilization, forecasting, and strategic planning- Articulates aesthetic and technical requirements by translating client needs to appropriate internal resources- Create and maintain all department procedures and policies including budgeting, service requests, design standards, SOW creation, time tracking, and project plans leveraging tools like JIRA, Wrike, Slack, Smartsheet, and G-Drive- Develop and maintain external vendor relationships; handle all negotiations on price/project scope- Supervise direct reports to foster skills, creative synergies, subject matter expertise, and professional growth.

Education

• Columbia University

  Bachelor of Arts, English and Comparative Literature

  2007 — 2011

• General Assembly

  Product Management

  2015

Skills

• Writing
• Editing
• Marketing
• Salesforce.com
• Blogging
• Research
• Html
• Social Media Marketing
• Art Direction
• Microsoft Office
• Powerpoint
• Microsoft Excel
• Cross-Functional Team Leadership
• Fundraising
• Product Development
• Brand Licensing
• Digital Media
• Promotions
• Magazines
• Social Media
• Excel
• Editorial
• Project Management
• Product Management
• Facebook
• Interactive Media
• Adobe Creative Suite
• Production Management
• Proofreading
• Wordpress
• Creative Direction