Ray James
CX Program Director at Co-op Solutions
- Role
- Client Experience (Cx) Program Director at Co-op Solutions at Co-Op Solutions
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Ray James
Professional Summary: Proven leader with extensive expertise managing project roadmaps and solving business challenges using analytics in the financial, media, insurance, and healthcare industries. Effective at managing cross functional teams to accomplish business goals. Recognized for collaborative leadership style, proactive approach, and keen ability to effectively translate complex operational concepts into tangible action plans. • Technology Leader with Fortune 50 company experience.• Accountable for delivering business-led technology enabled solutions from vision/strategy through implementation/realization• Guiding principles of leadership include business value driven solutions, people enablement and building strong teams with integrity and interdependence.• Results driven leader with 20 years of hands-on and strategic program/project management & IT Manager experience• Experienced delivery in multiple industries (Financial, Media, Insurance, Heathcare)• Experienced delivery in multiple functions (customer experience strategy, finance, operations, mobility, business intelligence and innovation)
Experience
Client Experience (Cx) Program Director at Co-op Solutions
Jun 2023 — Present · Charlotte, NC, US
Ensuring strategic alignment and organizational readiness to deliver a quality client experience through Co-op products and services while meeting or exceeding Product performance goals of 99% data accuracy and 100% transaction success rate.• Collaborate with Technology Innovation leaders on high level CX mapping and ideation to annually increase Sales and client engagement.• Measure key program outcomes against business case and initial target milestones to ensure 100% client settlement, dispute, and billing accuracy.• Reduced client impact by 10% or more annually by proactively monitoring program risks and issues.• Recognize cross-program dependencies and monitor for client impacts with clear understanding of scope and timeline commitments.
Education
Virginia Military Institute
BA, Economics and Business
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