Ray Houdtzagers

Experience

1. Senior Learning Solutions Operations Manager

   FIS

   Oct 2019 — Present · Orlando, FL, US

   LMS ownership o Represents Learning Solutions as owner of its LMS oversight and administration including access grants, content organization, release management, enhancement planning and vendor relationship.Standards o Establishes and governs standards for format, look-and-feel of content, pricing o Regularly conducts standard reviews and implements improvement actionsCommunications and Marketing o Maintains any and all internal site sources for content publication. This includes but is not limited to the LMS, Sharepoint/team sites and/or links to FIS marketing pages. o Publishes regular internal communication about available learning solutions o Publishes regular external communication about available learning solutions. This includes but is not limited to newsletters, special announcements, available training in conjunction with new releases and/or content to be available at client conferences. o Publishes collateralLiaison with COE and GL o Serves as liaison with the Center of Excellence ensuring that all appropriate standards published by COE are implemented and that all resources are utilized, e.g. Power BI tool. o Serves as ongoing liaison with Global Learning ensuring collaborative LMS governance and planned LMS enhancements. o Works jointly with Global Learning to curate corporate learning content into learning plans for staff.Finance and Reporting o Tracks all course attendance and consumption (staff and client) o Loads/interfaces with Power BI tool and establishes regular reporting formats and cadence. o Tracks all budgetary items including revenue and spend. o Prepares monthly dashboard reportingCoordinating and Scheduling o Work to define a central coordination and scheduling function, which may include owning and/or setting up features within the LMS to allow more self-serve.

Education

• The George Washington University

  BBA

  1981 — 1985