Ray Gabaldon
- Role
- Senior Digital Cx Manager at Motion
- Location
- Prescott, AZ, US
- LinkedIn followers
- 500 followers
About Ray Gabaldon
Experienced Business Development Manager with a demonstrated history of working in the…
Experience
Senior Digital Cx Manager
May 2022 — Present
As a Senior Digital CX Manager, I act as the Voice Of Customer to influence Motion\'s digital initiatives from a customer\'s perspective. Digital initiatives include website enhancements, Punchout, mobile apps, and other digital tools for customer interaction. I lead a team of Group level Digital CX Managers across our North America footprint. Our team provides digital market insights by being in close contact with end users to better understand their digital transaction habits and needs. As a Senior CX Manager, I participate in workshops/conferences to stay up to date with the ever changing digital trends. I have high level customer focus groups who help us understand customer\'s digital needs. This information helps give guidance to Motion\'s digital initiatives.
Skills
- Industrial Distribution
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