Ray Cottrell

About Ray Cottrell

Seasoned Project Manager Professional in the high tech industry. Skilled in driving large…

Experience

1. Customer Success Manager

   Vivint Solar

   Aug 2017 — Present

   Customer Success Project Manager Team Lead: Responsible for educating and helping customers understand End-to-End processes. Responsible to resolve customer escalations: o Using Customer Loyalty and Voice of the Customer, I have mitigated 93% of escalated accounts. o Taking ownership of the account being pro-active with my customers keeping them up-to-date. o Pro-actively educating my customers to understand the importance of upgrading to animal guards. Responsible for time management and keeping the team on track when Supervisor is unavailable. o Helping other CSM’s educating their customers on best practices. Responsible to help keep the team motivated; taught Leading Customer Loyalty (Franklin Covey). o Worked with supervisor to do 5 formal team trainings. o Continue to work with team members making customer loyalty our highest priority. Extra Projects Assigned: District Sales Manager Project. DocuSign – PPA, SPA, HOA, NEM and CSSA, working with customers to get signatures. Customer Service Manager Brainstorm group.

Skills

• Business Analysis
• Vmware Esx
• Program Management
• System Deployment
• Agile Methodologies
• Storage
• Software as a Service (Saas)
• Security
• Hardware
• Testing
• Management
• Enterprise Software
• San
• Network Security
• Tcp/Ip
• Data Center
• Localization
• Problem Solving
• Windows Server
• Unix
• Software Development
• Networking
• Cloud Computing
• Project Management
• Vmware
• Virtualization
• Product Management
• Linux
• Technical Support
• Computer Hardware
• Operating Systems
• Disaster Recovery
• Leadership
• Servers
• Iis
• Salesforce.com
• Saas
• Change Management