Ray Brown
IT Systems Support - Admin
- Role
- Sr IT Support Administrator at Vyve Broadband
- Location
- Greenville, SC, US
- LinkedIn followers
- 500 followers
About Ray Brown
Experienced IT Professional focused on developing and growing exceptional customer…
Experience
Sr IT Support Administrator
Nov 2021 — Present
Responsible for Tier 3 technical support as well as general all-around IT and End-User Support- Support Active Directory, Azure AD, Office365, Exchange- Provide advice and guidance to junior colleagues regarding IT support and incidents- Create, maintain, and distribute reports of progress to senior leadership- Identify potential issues or changes and needed system improvements to present to senior leadership for IT project consideration and implementation- Senior IT Support providing Tier 3 technical support to clients and ensuring continued efficiency, production and client satisfaction. Also assist clients in troubleshooting, provide step by step instructions, or recommend solutions- Also serving primarily as senior support role serving as an escalation point for IT Department, IT Services Help Desk and IT Ticketing systems and assisting other IT Techs when needed
Education
Clemson University
Business and Science
1988 — 1990
Greenville Technical College
Assoc.
1986 — 1988
Skills
- Troubleshooting
- Servers
- Virtualbox
- Storage Virtualization
- Vmware Esx
- Data Center Virtualization
- Software Installation
- Virtualization
- Routers
- Networking
- Switches
- Server Administration
- Technical Support
- Windows
- Computer Hardware
- Active Directory
- Windows Server
- Hardware
- Vmware
- Voice Over Ip (Voip)
- Mac Os
- Microsoft Exchange
- Voip
- Data Center
- Laptops
- Telecommunications
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