Rawson Scheinberg
Field Service Manager @Macallister Machinery - Novi, Mi
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WORK HISTORY
Field Service Manager @Macallister Machinery - Novi, Mi
Detroit, MI, US
Lead scheduling and operations for 25 technicians, supporting 300+ customers across Metro Detroit with 24/7/365 coverage-Manage hiring process, performance reviews, and training programs for technician development-Leverage telematics to improve fleet health, cutting downtime by 50% and reducing operational costs by 30% YoY-Drive customer retention with a 95% renewal rate; led a team that generated 25% of the department’s $20M revenue in 2024-Demonstrate executive presence in managing relationships with senior leadership across 15 of our largest customers, ensuring strategic alignment and high-touch service-Motivate teams to work safely and efficiently (zero injuries and highest tech productivity at 93% YTD)-Spearhead continuous improvement initiatives to streamline workflows and reduce inefficiencies-Foster collaboration between departments to develop win-win strategies for key stakeholders.
EDUCATION
Kenyon College
Bachelor of Arts - BA, Economics
ABOUT RAWSON SCHEINBERG
Team-first leader with high emotional intelligence and an entrepreneurial spirit. With 7+ years of successfully guiding diverse teams, I’ve found that if there’s a relentless focus on continuous improvement, robust processes, and empathy, then strong results will follow.Whether it\'s to talk business or word puzzles, I look forward to connecting!
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