Jordan Rawls

About Jordan Rawls

As a dedicated strategy professional, I offer demonstrated expertise in guiding and empowering diverse teams and stakeholders to achieve strategic business goals within collaborative environments. I am adept at analyzing processes, identifying areas for improvement, and implementing solutions to optimize workflow and achieve operational excellence. Leveraging my extensive expertise, I enhance organizational efficiency through strategic initiatives and Agile lean principles. I am recognized for developing talent, engaging diverse audiences, and driving cultural initiatives to support DEI objectives.Top Qualifications include- Leadership & Team Empowerment: Successfully spearheading transformative initiatives to empower and inspire cross-functional teams, driving collaboration and inclusion to achieve strategic business objectives with a focus on fostering innovation and operational excellence- Stakeholder Relationships: Known for cultivating and maintaining influential relationships with diverse stakeholders, leveraging strong communication and negotiation skills to drive consensus, align project deliverables with strategic goals, and ensure stakeholder satisfaction- Coaching & Development: Possessing strong talent development and dynamic coaching methodologies to mentor and develop team members, fostering a culture of continuous improvement and high performance through personalized development plans and actionable feedback- DEI Advocacy: Successfully moderated an interview with CNN’s Van Jones for Juneteenth, discussing the topic of resilience, and hosted presentations on the First-Gen Professional experience while continuously mentoring LEADA ERG members and promoting inclusion in daily team interactions- Strategic Alignment & Engagement: Demonstrating success transitioning from technology delivery to strategic talent development, aligning IT initiatives with overarching organizational goals to optimize business outcomes, enhance employee engagement, and foster a high-performing culture.Areas of Expertise:Management Development | Learning Governance | Organizational Development | Strategic Planning | Employee Engagement | Talent Development | Coaching and Mentoring | Training Programs | Compliance Management | Leadership Coaching | Continuous Improvement | Culture Integration | Performance Management | Program Evaluation | Solution Implementation | Team Facilitation Soft Skills: Emotional Intelligence | Authenticity | Resilience | Collaboration Skills | Empathy | Engagement

Experience

1. Portfolio Scrum Master - Data & Analytics Engineering

   Liberty Mutual Insurance

   Mar 2022 — Present · Charlotte, NC, US

   Oversee and lead 5 Data Engineering teams in establishing and facilitating continuous improvement and feedback frameworks using Agile methodologies, enhancing team cohesion and morale, and driving successful technical implementation initiatives.* Establish and facilitate continuous improvement and feedback frameworks, including Agile, Scrum, and Kanban for numerous Data Engineering teams, leading to enhanced process efficiency and productivity* Support the data engineering team in transitioning to a new vendor, creating and deploying processes that saved approximately $700K in annual vendor expenses and generated up to $5M in incremental policy loan-to-value (LTV)* Transition team web chat data to Snowflake, achieving a 16% self-service success rate, reducing callback rates from 17% to 11%, and improving tNPS from -41 to +5, enhancing customer experience and enabling better analytics and insights* Improve team cohesion and morale by maintaining authentic relationships and providing consistent support through numerous one-on-one and group coaching calls, presentations, and workshops* Promote cross-functional in delivering continuous value through numerous technical implementation initiatives, fostering innovation, and ensuring that projects were completed on time while meeting quality standards* Establish performance metrics and feedback loops to track progress and identify areas for improvement, driving data-driven decision-making and enhancing team performance

Education

• Engineering & Manufacturing High School at Edison Technical & Occupational Campus

  High School Diploma, Engineering Technology, General

  2007 — 2010

• Rochester Institute of Technology

  Bachelor's Degree, Information Technology

  2010 — 2014

Skills

• Program Management
• Java
• Team Leadership
• Adobe Creative Suite
• Access
• Customer Service
• Microsoft Office
• Project Management
• Data Analysis
• Windows 7
• Linux
• Html Development
• Leadership
• Windows
• Networking