Rawan Abdelaziz

Receptionist Sales Consultant @Hand & Stone Massage and Facial Spa

Pembroke Pines, FL, US

Welcome and check-in clients, ensuring a positive and comfortable experience.•Demonstrate a strong sales acumen by consistently exceeding goals in membership sign-ups and gift card sales.•Schedule appointments, manage an organized calendar, and address client needs for a seamless spa experience.•Take a leadership role in ensuring a secure spa environment as a designated key holder during opening and closing procedures.•Process transactions, collect payments, and proactively schedule follow-up appointments, prioritizing customer satisfaction.•Collaborate with the team to ensure the smooth operation of spa activities, emphasizing a results-driven approach.

Florida International University

Bachelor of Business Administration - BBA