Rawad Rahme
Consumer Insights Lead @Intelcom | Dragonfly
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WORK HISTORY
Consumer Insights Lead @Intelcom | Dragonfly
Montreal, QC, CA
Lead cross‑functional consumer insights across all departments to elevate the end‑to‑end customer experience and uncover CX drivers and pain points.• Oversee CSAT, NPS, and ad‑hoc research programs, translating feedback into strategic priorities.• Manage research initiatives and relationships with research suppliers. • Deliver executive‑ready insights and recommendations that shape product, service, and operational improvements.
EDUCATION
Deutsche Schule Jounieh
Degree in Economy and Sociology
Notre Dame University
Bachelor of Business Administration (BBA), International Business Management
SKILLS
ABOUT RAWAD RAHME
With over 10 years of experience in insights and research, I am a seasoned professional who can deliver data-driven solutions and strategies for various industries and markets. I currently lead and execute research projects at Dig Insights, a leading consulting firm that helps clients transform their businesses with consumer-centric insights.As a Senior Manager, I not only manage client requests and the presentation of findings, but also guide and mentor team members to develop core research skills and perform quality checks. I have a strong background in qualitative and quantitative research methods, vendor relations, and negotiation. My mission is to help clients understand and meet consumer needs through data and market insights.
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