Rav Shrivastav
Senior Manager - Technology Services @Walgreens Boots Alliance
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WORK HISTORY
Senior Manager - Technology Services @Walgreens Boots Alliance
EDUCATION
Cognizant Training Accademy
ITIL V3 Foundation
Oakridge Training
Influencing and Managing Difficult situations
Agile42
Scaled Agile Framework
Sysop Training
Change & Configuration Management
TPS Professional Training
Business Relationsip Management
BCS, The Chartered Institute for IT
Alexolos, Managing Successful Programmes
QA Training
ITIL Service Level Pactitioner
BCS, The Chartered Institute for IT
ITIL Foundation
What If - The Innovation Company
Innovation in IT
Oakridge Training
Effective Time Management
BCS, The Chartered Institute for IT
Prince 2, Project Management
TPS Professional Training
Supplier Management
SKILLS
ABOUT RAV SHRIVASTAV
An IT Service Delivery Professional totaling 27 years experience delivering core IT capabilities comprising of both onsite and offshore resourcing. Application of disciplines specifically within Service Delivery, Service Management, Design, Architecture, Transition and control of core ITIL processes including Incident, Problem, Change, Release, Disaster Recovery, Service Integration to name a few.I\'m passionate, driven and highly analytical in my approach to delivery, I specialise in the Service readiness, Service Introduction, Service Architecture Design & Transition arena having delivered a number of key outsourcing, In-sourcing and technology driven projects for a range of customers. An advocate of Cloud technologies, AI and automation.I\'ve helped organisations optimise service delivery through process analytics, KPI review and alignment, rationalisation and multi vendor/site collaborations. I have excellent stakeholder management and engagement skills with a real zest for a \'business first\' culture.Domain ExpertisePharmaceutical Specific - GxP, GMP, GLP, SoX, Research & Development, Clinical, Veterinary Affairs, Market & Sell, Manufacturing, Finance & Procurement. Financial Services – SoX, FSA, Pensions, Life Insurance, Customer Claims, Fraud detection, Call Centres and Document management/Customer contact, CTI systemsLogistics & Distribution - Invoicing, Scanning & Sorting, HUB management, Road Operation Control Systems.RetailService Delivery Manager | Business Relationship Management | Service Manager | Service Design | Service Process | Project Management | Service Optimisation | KPI | Application Management | Governance Framework | 3rd Party Vendor Management | Stakeholder Management | On Boarding / Off boarding | Microsoft Azure | Amazon Web Services | Cloud Service Management | Digital Transformation | Service Introduction | Service Transition |ITIL Certified Practitioner | SAFe Practitioner | Prince 2 Practitioner | MSP Certified | ITIL V4 certified Managing Professional
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