Ravneet Mayall

About Ravneet Mayall

Leveraging my experience in banking, finance, risk and controls, coupled with my skills in communication, building partnerships, and increasing productivity to resolve issues timely.

Experience

1. Customer Experience Sr Analyst

   Citi

   Jun 2022 — Present · Tucson, AZ, US

   Identifies Customer Pain Points through data analysis and complaint theming. Investigates to determine the Root Cause. Partners with Journey Owners and Business Partners to determine possible Solutions (feasibility, costs, risks involved). Tracks implementation and validation to resolve the pain point.• Conducts monthly theming exercises and reviews CFPB(Consumer Financial Protection Bureau) complaints for various journeys within Retail Bank. Provides analysis and commentary on complaint drivers and complaint reduction narratives.• Identifies and opens Incidents (INCs) when needed, provides examples and screen captures, follows through on fix implementation, to ensure issues are resolved.• Project Manager Lead ensuring implementation of high value solutions are within target.• Women’s Network Steering Committee and Co-Chair of the Professional Development Committee

Education

• St. John's University

  Bachelor's degree, Finance, General

  1982 — 1986

• St. John's University

  Bachelor's degree, Finance

  1982 — 1986

Skills

• Public Speaking
• Quality Assurance
• Microsoft Excel
• Finance
• Program Management
• Microsoft Office
• Sales
• Team Leadership
• Leadership
• Policy
• Auditing
• Management
• Team Building
• Strategic Planning
• Analysis
• Business Analysis
• Project Management
• Banking
• Risk Management
• Process Improvement
• Financial Services
• Customer Service
• Training
• Vendor Management