Ravi Teja
Ai & Cloud Engineer @Sheffield Financial, A Division Of Truist Bank. Member Fdic
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WORK HISTORY
Ai & Cloud Engineer @Sheffield Financial, A Division Of Truist Bank. Member Fdic
Charlotte, NC, US
Enhanced Truist Assist, the enterprise digital assistant, by integrating LLMs (Hugging Face) with existing NLP systems for Truist Internal Banking Staff & Compliance Teams.Improved accuracy and contextual relevance of responses for banking queries.Architected a retrieval-augmented generation (RAG) pipeline with LangChain + Pinecone to connect compliance documents and policy manuals.Enabled accurate, cited answers in real time for compliance and policy queries.Designed secure data ingestion pipelines on AWS (S3, Lambda, API Gateway) for automated indexing of regulatory changes.Deployed workloads with Docker + FastAPI, ensuring scalable, cost-optimized environments for AI inference.Configured CloudWatch dashboards to monitor latency, query success, and hallucination metrics.Authored interim pilot reports showing 18% improvement in first-response accuracy and measurable reduction in escalation rates.Environment & Technologies: AWS (S3, Lambda, API Gateway, CloudWatch), Pinecone, LangChain, HuggingFace, Python, Docker, FastAPI
EDUCATION
Oklahoma City University
Master of Science (M.Sc.), Computer Science (AI/ML Specialization)
ABOUT RAVI TEJA
I build AI systems that don\'t just respond — they act. As an Agentic AI Engineer…
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