Raviteja Susarla

Assistant Manager-service Delivery (Tax Research and Compliance) @ADP

Hyderabad, IN

Leading service delivery for payroll tax filing and compliance for U.S. clients, ensuring accurate and timely filings with federal, state, and local tax authorities.•Leading a team of 30 tax analyst, guiding them in resolving tax discrepancies, penalty abatements, and notices from tax agencies.•Act as a point of escalation for complex client issues and ensure timely resolution aligned with ADP’s quality standards.•Monitor team KPIs and SLAs, driving continuous improvement through root cause analysis and corrective action plans.•Manage quarter-end and year-end tax activities including W-2 processing, 940/941 reconciliations, and amendments.•Partner with global process owners to implement automation projects to enhance productivity and reduce manual touchpoints.

Department of Management Studies, Gayatri Vidya Parishad College For Degree and PG Courses (A)

Bachelor of Businesssiness Management, Human Resources Management and Services